The objective of this article is to contribute to the discussion about the challenges surrounding the promotion of security of the visitors who choose Balneário Camboriú, State of Santa Catarina, Brazil as their tourist destination. The municipality economy is based mainly on tourism so the welfare of the tourists is essential for the sustainability of this activity. In order to obtain answers from the representatives of the various security-related bodies, a focus group session was held with eleven participants on November 21, 2016. The content analysis made on data collection showed that the organization of public space, cleaning, gardening, inspection and regulation of the laws are some of the differentials of this destination. Also, municipal guards were authorized to carry a gun in the metropolitan area, which effectively increased security regarding criminal actions. At the same time, the risk of accidents on the seafront is minimized by the fact that they have year-round lifeguards. In short, all the partnerships that are evident between the different organizations and their managers come together for the subjective welfare of the residents and tourists.

El objetivo del presente artículo es contribuir a la discusión de los desafíos que rodean la promoción de la seguridad de los visitantes que optan por el destino turístico Balneario Camboriú, en el Estado de Santa Catarina, Brasil. Es un municipio cuya economía se basa principalmente en el turismo, por lo cual el bienestar de los turistas es esencial para la sustentabilidad de la actividad. Con la finalidad de obtener respuestas de los representantes de diversos órganos que se vinculan con la seguridad se realizó un grupo focal con once participantes el día 21 de noviembre de 2016. El análisis de contenido de las grabaciones mostró que la organización del espacio público, la limpieza, la jardinería, la fiscalización y las normativas legales son algunos de los diferenciales de ese destino. También, la autorización dada a los guardias municipales del porte de armas en la región metropolitana amplió efectivamente la seguridad respecto de las acciones criminales. Paralelamente, el riesgo de accidentes con bañistas se minimizó por el hecho de que se dispone de guardavidas todo el año. En suma, todas las asociaciones que se evidencian entre las diferentes organizaciones y sus administradores confluyen para el bienestar subjetivo de los residentes y turistas.

Resumo A sucessão é um dos maiores desafios para as empresas familiares. Assim, o objetivo geral da pesquisa foi descrever e analisar elementos envolvidos na preparação de sucessores. Como locus para o estudo de processos sucessórios em empresas familiares, elegeu-se o município de Chapecó, Santa Catarina. Adotou-se, predominantemente, a perspectiva da pesquisa qualitativa de caráter descritivo para a abordagem de um estudo de caso múltiplo. A primeira frente de pesquisa foi a revisão bibliográfica, seguida por uma pesquisa de campo que coletou dados por meio de entrevistas, pesquisa documental e registro de observação sistemática. Como principal resultado, observou-se que a preparação de sucessores passa pelos fatores: influências do fundador, socialização multigeracional, aspectos demográficos e aprendizagem.

Abstract Succession is a major challenge for family businesses. In this sense, the general objective of the research was to describe and analyze elements involved in the preparation of successors. Chapecó, in Santa Catarina, Brazil, was chosen as the location for the study of succession processes in family businesses. A qualitative research perspective of a descriptive nature was adopted in order to perform a multiple case study. Research began with a literature review, followed by a field survey that collected data through interviews, archival research and systematic observation. The main results revealed that the preparation of successors is defined by certain factors: founder's influence, multi-generational socialization, demographics and learning.