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ANGELONI, MARIA TEREZINHA [Author]
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Toriani, Silvana and Angeloni, Maria Terezinha
CRM as a support for knowledge management and customer
.
JISTEM J.Inf.Syst. Technol. Manag. (Online)
, 2011, vol.8, no.1, p.87-108. ISSN 1807-1775
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Angeloni, Maria Terezinha.
Inteligência, informação e conhecimento
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Ci. Inf.
, Abr 2007, vol.36, no.1, p.197-197. ISSN 0100-1965
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Angeloni, Maria Terezinha.
Elementos intervenientes na tomada de decisão
.
Ci. Inf.
, Abr 2003, vol.32, no.1, p.17-22. ISSN 0100-1965
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