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 Fiebig, Émerson Adriano and Freitas, Ernani Cesar de Canais de atendimento, satisfação e lucratividade de clientes em serviços: um caso bancário. REAd. Rev. eletrôn. adm. (Porto Alegre), Dez 2011, vol.17, no.3, p.742-775. ISSN 1413-2311


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 Freitas, Ernani Cesar de and Facin, Débora Análise enunciativa de Canto para minha morte, de Raul Seixas. Ling. (dis)curso, Ago 2012, vol.12, no.2, p.573-593. ISSN 1518-7632


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