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 Rigo, Guy-Emmanuel et al. CRM ADOPTION IN A HIGHER EDUCATION INSTITUTION. JISTEM J.Inf.Syst. Technol. Manag., Apr 2016, vol.13, no.1, p.45-60. ISSN 1807-1775
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 Pedron, Cristiane Drebes and Saccol, Amarolinda Zanela What lies behind the concept of customer relationship management? Discussing the essence of CRM through a phenomenological approach. BAR, Braz. Adm. Rev., Mar 2009, vol.6, no.1, p.34-49. ISSN 1807-7692
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 Saccol, Amarolinda Zanela et al. Avaliação do impacto dos sistemas ERP sobre variáveis estratégicas de grandes empresas no Brasil. Rev. adm. contemp., Mar 2004, vol.8, no.1, p.9-34. ISSN 1415-6555


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 Oliveira, Mírian et al. Espiral do conhecimento em frameworks de gestão do conhecimento: o caso de duas organizações em Portugal. Perspect. ciênc. inf., 2010, vol.15, no.3, p.155-175. ISSN 1413-9936


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