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 Pena, Mileide Morais et al. The use of the quality model of Parasuraman, Zeithaml and Berry in health services. Rev. esc. enferm. USP, Oct 2013, vol.47, no.5, p.1227-1232. ISSN 0080-6234

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 Pena, Mileide Morais and Melleiro, Marta Maria Grau de satisfação de usuários de um hospital privado. Acta paul. enferm., 2012, vol.25, no.2, p.197-203. ISSN 0103-2100

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