Internet use by patients as a source of information on health and disease is expanding rapidly with obvious effects on the doctor-patient relationship. A self-administered questionnaire was used, about physicians´ perception on the use of the Internet by patients and about whether that use interferes with the doctor–patient relationship. 85.3% of the physicians reported that their patients accessed the Internet and that 92% used that information in a following visit. Overall, 56.9% of the physicians thought that the Internet helped the doctor–patient relationship, 27.6% thought it interfered with the relationship, and 15.5% believed that the Internet had a negative impact on it.

Este artigo propõe um modelo de tecnologia de informação para avaliação de falhas na gestão de frotas. A pesquisa qualitativa realizada por um estudo de caso numa empresa de Transporte Rodoviário Interestadual no Estado de São Paulo, propôs estabelecer relações entre as ferramentas computacionais e a necessidade de informações, fidedignas e em intervalos de tempo aceitáveis como válidas, para as tomadas de decisão, confiabilidade, disponibilidade e gestão de sistemas. Adicionalmente, o estudo visou fornecer informações relevantes e precisas, de forma a minimizar e mitigar ações de falhas que possam ocorrer, comprometendo o funcionamento de toda a base operacional da organização.

This article proposes an information technology model to evaluate fleet management failure. Qualitative research done by a case study within an Interstate  Transport company in a São Paulo State proposed to establish a relationship between computer tools and valid trustworthy information needs, and within an acceptable timeframe, for decision making, reliability, availability and system management. Additionally, the study aimed to provide relevant and precise information, in order to minimize and mitigate failure actions that may occur, compromising all operational organization base functioning.

This study aims to investigate how managers of health care institutions explain the causes of unemployment, and how this explanation is related to their personal and family values, in accordance with Schwartz’s theoretical model. For that, we used two questionnaires: one analyzes the explanations for unemployment, and the other one is the Portrait Values Questionnaire (PVQ 21 - short version). Employed and formerly unemployed workers do not show any significant differences in explaining the causes of unemployment. On the other hand, regarding values, formerly unemployed workers show universalism and benevolence, values related to the self-transcendence dimension. Employed workers, in turn, show values of security, related to the conservatism dimension. The conclusion is that, even though technological innovations can affect the quality and quantity of employment, it does not determine its results, especially when we consider the national economy.