Abstract
Housing shortage is a major public policy challenge in Brazil, not only in terms of the need to supply the necessary number of dwellings, but also with regards to product reliability throughout the lifecycle. Previous studies have identified quality problems in social housing projects that may be related to the product development process as well as to production failures. However, none of those studies has assessed the quality of buildings in a multidimensional way, neither established a clear connection between the perception of end users and other quality dimensions. This paper proposes a tool to measure the quality of the products, based on the perception of end users of social housing projects, which outcome is a set of measures concerned with the perception of quality by the final users in relation to the reliability of the housing product. These measures are obtained through a survey, using a statistical technique named population attributable fraction (PAF). This study proposes the application of the tool to identify how building defects can affect the quality of housing throughout the lifecycle period from the user's point of view. Understanding this relationship can contribute to the improvement of housing projects and production control by incorporating the perception of final users in quality metrics, which can be used in benchmarking systems.
Keywords:
Defect indicator; Population attributable fraction; Quality improvement; Quality perception; Social Housing
