Objective
To analyze the use of the results of a user satisfaction survey by head nurses in inpatient units.
Methods
A descriptive exploratory study conducted at a university hospital. The research tool was a form administered to 14 nurses using interviews. Transcribed testimonies were submitted to content analysis.
Results
Four categories emerged: communication as a means of transmitting information to the nursing team; the contribution of the user satisfaction survey to health care; changes implemented in the units based on survey results; and the influence of the satisfaction survey on the evaluation of nursing team performance.
Conclusion
The information obtained through satisfaction surveys provided an overview of the performance of the nursing service and can assist managers in making decisions. It also serves as a source of information for the assessment of individual employee performance and quality of care indicators.
Patient satisfaction; Health evaluation; Nursing research; Nursing service, hospital; Nursing assessment