The development of quality indicators to evaluate nursing services in hospitals is an efficacious strategy to improve the structure of the organization, the working processes, and the delivery of care. To discuss theoretical presuppositions related to the development of quality indicators to evaluate human resources for nursing services. This study consisted of a literature review to identify strategies to evaluate human resources for health care services. The development and use of quality indicators are closely connected to professional motivation and satisfaction, which influence the delivery of care to users of health care services.
Quality indicators; health care; Quality assurance; health care; Health manpower