OBJECTIVE: This study aimed to describe the perception of companions-users and nurses about the quality of care; it was developed with nursing workers of Pediatric Units and Pediatric Neonatal Intensive Care. The study was based on the donabedian model. METHOD: The location of the study was the University Hospital of the University of Sao Paulo, and the population consisted of 22 nurses and 192 companions. Data collection occurred between August and October 2006 using a questionnaire. The data were analyzed using percentages and rates of the statistical tests. RESULTS: The issues that were statistically significant in the area of structure were those related to materials and human resources and to hospital resources for accommodation; in the processing area was the relationship of users with the team and relevance of the nursing records; and, the result showed the importance of the guidelines for patient discharge and the satisfaction with care. In regard to the successful outcome of the scores of the three areas evaluated, it was found that the structure had the lowest score. CONCLUSION: The parameter structure requires greater attention from health service managers.
Quality of health care; Health services evaluation; Nurses; Patient escort service
