OBJECTIVE: to evaluate the quality of assisted family planning based on opinion of users of a Family Health Program. METHODS: an exploratory design was used to conduct this study. Data were collected in eight Ceara State cities through face-to-face interviews and field observations with 50 females. Data analysis consisted of categorical analysis technique in the light of Bruce's conceptual structure. RESULTS: quality of Assisted family planning was determined by orientation/instruction to users, couple involvement, divulgation, regular offering of contraceptive practices, easy access to care, friendly customer service, access to the Family Health Program team; and special care to women with reproductive risk. CONCLUSION: user comments suggested that it is fundamental to evaluate the quality of assisted family planning based on the users' needs.
Assistance; Quality; Evaluation; Family planning; Family health program