Abstract
Background
Patient satisfaction is fundamental to improve the quality of health services. In order to standardize the surveys, the EORTC-IN-PATSAT32 questionnaire was created.
Objective
The objective was to evaluate patients' satisfaction with hospitalization.
Method
322 patients were interviewed through the socioeconomic aspects and EORTC-IN-PATSAT32 questionnaires. The multiple items were grouped in the dimensions provided for in the Brazilian version of the questionnaire. Hypothesis tests were used to evaluate differences in the evaluation.
Results
The majority of the patients were male, older than 60 years, low educational level, married, in clinical care and without metastasis. Higher level of satisfaction was with hospital discharge and greater dissatisfaction with the structure. There was greater satisfaction with the multi-professional team among patients with less education and more than 40 years. Surgical and white patients had the greatest satisfaction with physicians. Married patients were the most satisfied with the therapeutic conduct, while men and elderly were the most satisfied with the structure, as long as whites were more satisfied with the discharge.
Conclusion
Patient satisfaction is influenced by gender, age, race, education level, marital status and treatment modality. It is recommended the development of studies in other hospitals in the country to relate the satisfaction with the characteristics of the Brazilian population.
Keywords:
IN_PATSAT32; hospital environment; surveys, questionnaires; neoplasms; hospital admissions