This article presents, briefly, the results of a case study about contributions of the Knowledge Management (KM) processes to the generation of intermediary benefits in the scope of the Curitiban Mother Program of the Municipal Health Department of Curitiba. For the research performance, a qualitative and descriptive methodology was used. The field research was performed in the timeframe between October, 2003 and June, 2004. The research results evidence a great number of KM non-formalized activities developed since the program formulation stage, which have been significantly contributing to the benefit production along the program performance, as well as service rendering to the target public and external reactions to the program. On the other hand, information regarding the manner and frequency the investigated KM processes have been performing lead to various improvement possibilities, aiming at a more effective contribution to the benefit production in the scope of the Curitiban Mother Program.
Knowledge Management; Knowledge Management Benefits; Public Programs
