Work management: organizational design, strategic process, and work types

Abstract

This study aims to verify, within work management, how the components of organizational design and strategic process relate to the work types performed by the organization. We conducted a qualitative research with case study. The data collection techniques were semi-structured interviews, analysis of documents, and direct observation. Data analysis was based on pattern-matching and narrative. The results point out that, although the characteristics of each work type are observed in the cases under analysis, there is evidence that new variables require investigation to explain variation in the rationality levels and participation in the strategic process to configure the various ways of work management.

Keywords:
Organizational design; Strategic process; Work management; Qualitative methodology.