This paper presents some reflections about the use of Internet as means for carrying out actions by the Brazilian government in the areas of communication and rendering of services, as well as the improvement of the conditions of living of the citizens. It is a complex subject, because it involves both physical and social aspects. The "digital apartheid" points out the disparity among the Brazilian citizens as to the access to the services and information. Observations are made about the process of building sites by public organizations, and the need to develop a more cooperative and less corporate model is emphasized, what would make it easier to retrieve information. Finally, the paper presents some considerations about the government's responsibility in order to prevent the new era from making worse the disparity already existing in the Brazilian society, and to guarantee, for everyone, equal opportunity of access to information resources.
Government; Citizenship; Information; Digital exclusion