The increasing impact of information and communication technologies (ICTs) in the traditional libraries, especially in academic ones, has point to the necessity of taking in new management approaches. The challenge is even more complex for research institutions that encompass various specialized libraries as a result of different researches interests and social practices. The lack of unified evaluation methods has undermined any attempt to introduce modern management techniques. In searching for a standard for library performance measurement, the Scientific and Technological Health Information Center Cict/FIOCRUZ took the ISO 11620 as starting point of a research project for work out the conception, methodology and criteria of assessment of the three different specialized libraries which are under its coordination.
Performance indictors; Norm ISO 11620; Performance indicators of libraries