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Information quality perception

Attributes or concepts of information quality has been used by some authors to understand it better. Others criticize the proposal of attributing quality to information. In this paper, some provocative ideas concerning the perception of these attributes by the information user are discussed. There is also a list of attributes with their respective understandings, classified by the approach perspective, whether focused on the product or on the user. If focused on the product, the information is considered a good or thing; if focused on the user, it is appreciated according to the user's needs. In a research with a sample of information users who work in estate management, the author did not find a clear understanding of the concepts about information quality attributes. When some concepts or attributes were presented to these users, it was observed that their perception got closer to the common sense and was strongly influenced by the use of synonyms.

Information science; Information quality; Information quality perception


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