The relations of partnership are more and more common among organizations, establishing structures of relations in network. An important task arising from providing service enterprises is knowledge management for improving their processes. The objective of this article is to analyze how the organizational aspects, both technical and social, of an organizational structure in network may enhance the knowledge management for promoting activities of continuous improvement. The enterprise where this research took place, a provider of industrial services, implemented a structure of sites full service, responsible for full time customers' activities of routine and improvement, in addition to excellence centers that promote the process of knowledge management. In order to reach this objective, a qualitative research, based on a study of exploratory case, was carried out. The result of this research points out that the flow of knowledge among individuals and different sites has been intensified owing to interactions in network, increasing the potential of the organization in promoting improvements.
Knowledge management; Organizational learning; Organizational structure in network; Organizations in network; Enterprises of service providers
