A transversal study was carried out to verify the importance of dialogue and of listening in the care provided to pregnant women, participants of the pre-natal program in four basic Health Units: two of them, using a traditional model and two using the Family Health Program (PSF) model, located at the Subprefeitura (administrative region) of Capela do Socorro, Sao Paulo. The objective was to identify the perceptions of the pregnant women related to listening and dialogue offered by the pre-natal team. A sample was randomly taken from 50% of the pregnant women that were in the third month of attendance. For the 152 participants, a self-applicable and semi-structured questionnaire with some opened questions was used, developed after prior testing. Cochran's G and Chi-square tests were used for a statistical analysis. The number of pregnant women that received guidance regarding the program working method was greater in the Icaraí Traditional Unit. It has been observed that the pregnant woman are heard and there is dialogue during pre-natal care both in the Traditional Units and those in the Family Health Program ( PSF), suggesting that in the two health care models excellent Public Health Care Work can be offered.
Listening; Dialogue; Perceptions; Feelings; Values
