This qualitative study on users access to the Basic Health Services in Feira de Santana, Bahia State, Brazil, had the purpose to analyse the perception of the users when it comes to the caracteristics of the services used in local health system, articulating theory and practice in order to find possibilities based on users citizens' rights. The theoretical framework was based on authors that analyzed the explicative dimensions of access (political, economic, technical and symbolic) articulated with the social representation theoretical model. The empirical data comprehended the observation of access in two health centers and interviews with 25 users. The analysis aimed at meeting the "empirical reality". Results showed that the access to services is focussed and selective to respond to a specific complaint, that they are technologically delayed and discriminatory services, directed to the low income user and to the socially excluded population.
Access; Basic services; Health system