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A. Humanization is the relationship between healthcare actors, interaction between professionals.
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A.1: It's the relationship with other healthcare agents, it's all about networking, it's doctors listening to nurses, or doctors listening to nursing assistants, or the attendant who sometimes makes appropriate and fair observations enhancing the quality of patient care. So, I think that humanized care is the interaction between all these professionals, all actors involved, including the client on the front line. I think that it's a great process, having an answer that we can pass on to another professional, like the clinician, who sometimes needs support given the amount of decisions that have to be made. |
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B. Humanization is networking to ensure that patients are not left without care.
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B.1: It's us from the hospital trying to provide the best care possible to our patients. Trying to help them in the best way we can. And if we are unable to provide treatment, try to provide better advice to patients so they don't end up having to go from place to place. Firstly, it's putting yourself in the patients' situation, even if you can't offer what they need, try the best you can to refer them to a place where they can get treatment, so they don't feel lost. Usually, us from social services see both treatment and non-treatment related problems, such as the state of the service network. |
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C. Humanization is workers having good conditions to carry out their work, with freedom and other things that facilitate well-being within the service.
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C.1: What do I think in terms of humanization? A job where workers should have job quality, be respected. Where they should have the necessary conditions to do their job. Other than that, freedom. I think that's what humanization basically is, having all the necessary conditions: job quality is fundamental; respect, individual creative capacity, not being influenced by those in charge, the professional actually working for him/ herself and being happy. So, as the word says, something to do with interaction, the pleasure of doing what you like, good things; humanization, something that promotes your well-being in your job. |
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D. Humanization is taking time to listen to the patient.
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D.1: One of the great tragedies that we see in patient care, not only in Brazil but throughout the world, is lack of time for people, for listening to what the patient has to say. So, in my understanding, it's providing the patient with quality care, and not only using technical resources, but also listening to what the patient has to say, examining, given the opportunity to give feedback whenever he/she has a problem. So it's like a movement, a different way of providing care. I think it's knowing how to listen to the patient, knowing their name, knowing through building a bond, through the family, treating them with respect because usually they are already in a difficult situation, already sick, fragile. It requires something else, a certain awareness on the part of the professional to deal with these people, know how to listen, because sometimes they open up to you. |
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E. Humanization is putting human beings at the center of care.
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E.1: Look, I think that regardless of the activity we are talking about, the human being should be the center of care. I reckon it's something like not thinking about what you're doing as something that is isolated, stagnant and mechanical. That it's going to reflect some way on someone and that this someone is the thing oriented towards the center, a man, a human being. |
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F. Humanization is welcoming and treating the patient like a human being who needs help, not like a client.
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F. 1: Humanization is providing a service thinking more about people, about human beings. For example: in hospital, patients should be treated as human being who need help, not as a client; as people, not as a number. It's kind of redundant. Really make the doctor-patient relationship more human, rather than a prescriber-patient relationship. So we make every effort to make people feel welcome and comfortable, treat patients as human beings, to be warm, patient and know how to approach (the patient). |
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G. Humanization is caring, giving the attention and information that the patient needs.
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G.1: I think it's related to the manner in which com you deal with the public in general, a better service for the public. Meeting their needs, meeting expectations within the possibilities provided by the service in the best way possible, seeing (the patient) as a human being in need who is lacking care in the health sense. The first approach, the first eye contact with the patient, he/she is thirsty for someone who listen to what is wrong with them and anxious to obtain information or care and, generally, has some kind of problem that he/she would like someone to take care of. |
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H. Humanization is being concerned about others, preventing pain
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H.1: Humanization is being concerned with the well-being of others. This is even more evident for those who work in health care, because you are dealing with the patient. So you need to know how to approach the patient; consider his/her knowledge and whether he/she is feeling pain or not; because, in our case, we take samples, so we scrape the patients' wounds and that causes a certain amount of discomfort. So we have to know how to deal with them. |
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I. Humanization is providing the patient with the type of treatment you would like to receive.
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I.1: Well, I think humanization is treating your fellow man/woman as yourself, providing others with the treatment that you would like to receive. It's about manner, the way you look at things and try to help. Providing the same care that you would give to your family, with maximum attention. Treat everyone well, treat everybody in the same way. Someone may be in need today, but tomorrow it could be you. It's putting yourself in the patient's shoes, it's like someone bringing you a complaint and you having the capacity to put yourself in their situation with that problem, understanding the context surrounding that problem, and how you would react in such a situation. We try to do that, treat (people) well and be well-treated. |
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J. Humanization is stripping yourself of prejudice to provide quality care.
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J.1: So, I think humanization is the following: stripping yourself of all prejudice with a view to improving the quality of care. |
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K. Humanization is helping teach (patients) to fish, rather than give them fish, not being paternalistic.
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K.1: It's a way of helping, but you don't help someone by doing what he and she is capable of doing, so, rather than giving them fish, we have to help people by teaching them to fish. I see a lot of professionals who confuse humanization with paternalism, taking away all responsibility, infantilizing patients. For me, that's not humanization. |
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L. Humanization is seeing the whole patient, beyond his/her illness.
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L.1: Understanding the whole patient, that he/she is not just an illness, that he/she has problems and that we need to understand the whole picture, see the subject as a whole, be sensitive to his/her suffering, while not being paternalistic. The approach envisions the provision of quality care across all its various aspects, focusing more on health than illness. The way I see it, the traditional disease-oriented approach treats a particular problem, effectively casting aside other problems. So humanization is when the patient arrives here and we attempt to understand the whole (person), and not just look at him/her as a “patient”. |
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M. Humanization is tailoring treatment to the patient's context.
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M.1: We know that one of the major problems associated with HIV is the large number of medications related to a number of problems with infections, They can often have a complicated social life, so we try to adapt in the best way we can so that they come here because they like it, not out of obligation to help them feel better. We don't manage to do this with everybody, of course, because many live on the streets and access is difficult. |
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N. Humanization is building a bond with the patient.
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N.1: It's building a bond with the patient. I think it's about caring in a different truly more humanized, way. Humanization is a word that describes the work of ambulatório de adesão (care adherence), which involves active listening. We seek to truly listen to the patient in order to provide the best treatment. They have their privacy, they create a strong bond with us, because they call from home, we call them. So there are two aspects, not only them seeking treatment, but also us: when they fail to turn up we become concerned. It's not about the patient arriving and us explaining like a robot that it's the medication and that's it. We are truly concerned about our patients' well-being, from the minute they arrive to when they don't come. We never give up on them. |
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O. Humanization is having a more humanized perspective that encompasses the institution as a whole, including the well-being of both patients and professionals.
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O.1: Humanization is a term that is more for facilitating “that” type of treatment, providing the same treatment for everyone, improving quality of life, for both the patient and healthcare worker, since humanization is confused with patient wellbeing. I think, today, humanization is about both patient and worker well-being, encompassing the institution as a whole, delivering quality treatment that benefits everyone. There is in fact a government program that aims to raise awareness within the institution itself of the importance of adopting a more humanized approach with both patients and healthcare professionals throughout the entire institution. |
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P. Humanization is having a multidisciplinary perspective and being attentive to the support network.
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P.1: In my understanding, humanization is referring to the patient by their name, listening to each individual case. Here, treatment is multidisciplinary. Patients should seek out social services, regardless of whether they need them or not, to understand their rights and duties and clear up any doubts about treatment and the institution. I think this encompasses the concept of humanization. Looking at the psychological aspects to see if patients are receiving counseling and other specialized treatments, whether the family is supporting the patient, their social security status, patients' housing and family circumstances, health. We look at the patient not just as a patient and his/her disease, Because he/she is part of a whole. |
