Family Health is a re-orientation strategy of the assistance model. One of its guiding principles is the establishment of a link between the health teams and the SUS users. The purpose of this research is to evaluate user access to the Family Health Unit (FHU) and the local problems faced. It is an exploratory, qualitative research, developed at the FHU Resistencia of São Pedro, located in the Greater Vitória, Espírito Santo State, with data collected individually through a semi-structured survey. It was found that the main needs of the population are incorporated in the services provided by the FHU, and the users face many difficulties with access. The main criticism is related to access to the specialized services. The majority of the participants of the survey showed satisfaction with the access to the services, and were not intimidated to express the difficulties faced. The work developed by the Family Heath Strategy (FHS) at FHU Resistência has been contributing to the improvement of the quality of the services offered by FHS to the users served, although many problems have been identified, which demonstrates the great challenge in redefining the assistance model, as proposed by this public policy.
Access; Family Health Strategy; Basic attention; Use