This study is a situational analysis of the health care services for attending accidents and violence, in Curitiba, focusing the general conditions of infrastructure, planning and support at the pre-hospital assistance level, considering mobile and fixed emergency services dedicated to the victimized elderly. Positive points were evidenced as well as gaps and needs to meet the national guidelines. The investigation integrated quantitative and qualitative approaches and it was carried out on the grounds of the triangulation of methods. It is concluded that on the theme of accidents and violence against the elderly still there is room for important improvements in the actions developed by the researched services: (1) preventive actions are not part of the routine of the services; (2) most of the services does not develop specific services, addressed to the peculiar demands of the elderly; (3) the interviewees' experience reveals difficulties for obtaining hospital beds, either for referral or transfer/admission of patients. Facing the issue of accidents and violence against the elderly in Curitiba requires considering the organization of data, flows, training of professionals and planning in the development of prevention programs, attendance and rehabilitation to the elderly.
Elderly; Elder abuse; Violence; Health services for the elderly