Intrinsic capacities of the communications |
Organization of the Communications Department |
• No structured department |
• From communicator answering directly to the presidency or administration to structured departments |
• Structured departments answering directly to the presidency or administration |
Workforce |
• Administrators and/or volunteer communicators not exclusively dedicated to the activities |
• Communications professionals and/or grassroots or volunteer communicators in small and mid-sized teams |
• Communications professionals in mid-sized to large teams |
Flows and routines of productive processes |
• Limited to the basic routines carried out in an irregular manner, with no structure or formalization • Services done exclusively by the administrators and/or volunteer communicators |
• Basic and intermediate routines, instituted with some degree of structure and formalization • Services done by professionals and/or communicators, and/or mixed, and/or done exclusively by outsourced companies |
• Basic and intermediate routines and innovative activities, produced especially to attend to the demands of those that they represent • Services done by professionals, and/or mixed, and/or done exclusively by outsourced companies |
Communications policies and strategies |
• No policies or thematic documents for the area |
• Strategies decided by the Board of Directors/ Administration, which can contain thematic documents and discussion forums |
• Structured to be the main machinery in the policy work, together with strategies decided by the Board of Directors/Administration, which can contain thematic documents and discussion forums |
Digital presence |
Updating and audience of the site |
• Low audience • Irregular updates and pages offline |
• Median audience, considered satisfactory • Regular updates, periodic to daily |
• High audience • Daily updates |
Social networks |
• Limited to the “first tier”, with Facebook, Instagram, and WhatsApp, followed by Twitter and YouTube |
• Use of other social networks beyond the main networks |
• Use of a many social media and other digital platforms |
Advertising metrics and resources |
• No monitoring of metrics • No advertising resources |
• Use of metrics provided by the platforms • Sporadic investment in digital advertising |
• Use of professionals and/or service providers to monitor the metrics • Regular investment in digital advertising |
Macro-institutional categories |
Legal personality |
• Private-law companies |
• Public and private-law companies |
• Public and private-law companies |
Typology |
• NGO, Community associations, and social movements; Professional associations; National/Federal unions; Pathology and Disability representatives; Religious individuals |
• Professional associations; National/Federal unions; Scientific society; Professional councils; NGOs; Community associations and social movements; Pathology and Disability representatives, Workers (not health) |
• Management entities; Service providers; Professional Federal Councils; Religious entities; NGOs; Community associations and social movements; Religious individuals |
Segment |
• SUS users and Health professionals |
• SUS users and Health professionals |
• Management; Health Service Providers; Health professionals and SUS users |