Report of experiences on the integral care to elderly women in an Extension Program developed at the School Hospital of the Federal University of the Rio de Janeiro. It presents a pedagogic and assistance proposal with a high social significance and an academic formation, which was a result from the commitment of a high skilled team of professionals. It describes the profile of the elderly that search for the specialized service and analyze the situation of the care it self, focused in the improvement of the quality in the assistance provided. They have used the concepts of the Health Quality and the Pact for Life. It answers why this space exists, built for the development of actions under the vision of a humanized model, where the nurses support themselves in the practices of education in health. It concludes that the pedagogical proposal is a care tool, making it possible to analyze the expectations and needs of the customer from a perspective of the improvement of life quality, searching for the level of customer's satisfaction.
Nursing; Health of the elderly; Quality