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RESEARCH • Esc. Anna Nery 22 (3) • 2018 • https://doi.org/10.1590/2177-9465-EAN-2017-0169 linkcopy

Open-access The use of soft technologies in the care of hypertensive patients in Family Health Strategy*

El empleo de las tecnologías leves en el cuidado al hipertenso en la Estrategia Salud de la Familia

AuthorshipSCIMAGO INSTITUTIONS RANKINGS

    Abstract

    Objective:  To analyze the use of soft technologies in the care of hypertensive patients in the Family Health Strategy.

    Method:  Descriptive study with qualitative approach. A total of 14 hypertensives and 2 professionals from a Family Health team in a municipality in the interior of the state of Ceará, Brazil, participated in the study in 2016. Data were collected through a checklist for non-participant systematic observation, subsidized by a field diary, being treated by the Thematic Content Analysis.

    Results:  The categories constructed were: Relational technologies in the care of the hypertensive in the FHS and communication process between health-hypertensive professional in the FHS. In care practices permeate soft technologies, relationships; soft-hard, technical knowledge; and hard, the material resources, and verbal communication predominates in interpersonal relationships, to the detriment of nonverbal signals.

    Conclusion:  There is a need to strengthen communication skills and soft technologies to re-signify the production of health care.

    Keywords:
    Health Care; Technology in Health; Hypertension; Family Health Strategy

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