ABSTRACT
Objective:
To analyze nursing staff working process in caring for children in an emergency from the caretaker's perspective.
Methods:
Qualitative study developed through semistructured interview with 20 companions of children assisted in a pediatric emergency unit of a hospital in Rio de Janeiro, participants from Programa SOS Emergência. Thematic Analysis was used for data processing.
Results:
Nursing work process has the agility in saving lives, the humanization in care through conversation and explaining the procedures to the child and its companion as the ideological base. The nursing work suffers influence of material and physical resources available in the hospital and the disruption of the health care network.
Conclusion:
To complement nursing work process started in the pediatric emergency, care advising and restructuring assistance network for children in all Health Unique System levels are necessary.
Keywords:
Emergency Service, Hospital; Child Health; Pediatric Nursing