Objective:
To identify and compare the nonverbal perception during hospital visits with the level of satisfaction and importance for the family related to their needs during these visits to the ICU.
Methods:
a descriptive and cross-sectional quantitative study. An identifying instrument for the adapted nonverbal communication and the Critical Care Family Needs Inventory (CCFNI) Portuguese version were used.
Results:
the family members have needs that were considered important and these needs were not fulfilled by the multiprofesional and dynamic team in the ICU. Nonverbalsignals for approach and comfort (body position facing the patient and the low voice volume suitable for a ICU) and defense and discomfort (tense facial expression showing anxiety, fear, doubt or even being inexpressive body movements and a rapid rigid and tense posture) expressed by them during the hospital visit.
Conclusion:
The higher the importance of support-related needs assessment, the greater the use of effective nonverbal behaviors during the visit.
Nonverbal Communication; Intensive Care Units; Family