Qualitative research whose aim was to identify elements of the practice of intensive care nurses that difficult the implementation of the humanization of care, analyzing them according to the National Policy of Humanization. It was carried out semi-structured interviews with twenty-two nurses from an intensive care unit and theme analysis of content. The user, family and the team integrate everyday practice of care, but the rules of the Humanization contained in Policy as visit open, ambience, welcome, interaction with the multidisciplinary team, workshops and group of work aren't effectively implemented. There are difficulties that indicate the need to invest in training and institutional management, and in care, so that the humanization policy can be effectively implemented in the intensive care unit.
Intensive Care Units; Nursing; Nursing care; Humanization of assistance