ABSTRACT
Objective:
to analyze the outcomes of participatory planning and quality assessment of the nursing care provided in a hospital ward using a nursing management technology.
Method:
Convergent care research focuses on research and practice intervention, developed in a hospital in southern Brazil from April to August 2016. Participatory planning and quality evaluation was performed using the PRAXIS® technology.
Results:
In the participatory planning, a survey of needs/problems was carried out by 33 professionals followed by 5 workshops, where mission, guiding principles, 4 priority problems, expected results, objectives and plans of activities were defined. For quality evaluation, two indicators were used: satisfaction and notification of adverse events. The evaluation was carried out with 101 patients and /or relatives, predominating “great or good”. Adverse events, 28 records, predominating medication errors.
Conclusion:
Participatory planning and quality assessment are essential to improve nursing care management and the PRAXIS® technological innovation has been a useful resource.
Keywords:
Hospital Administration; Quality Management; Quality Indicators; Health Care; Patient Safety; Health Technologies
Source: Developed by the authors using Atlas.ti (2016).
Source: Developed by the authors (2016).