The paper approaches the interrelation between public costumer service activity and pleasure-suffering existences at work. Interdisciplinary perspective is used in this investigation, through a dialogue between Francophonic ergonomics and psychodynamics. Categories as public costumer service, activity, work load support ergonomic theoretical reference and pleasure-suffering psychodynamic. The research took place at a public institution of Distrito Federal with 64 subjects. The methodology articulates qualitative and quantitative techniques to collect and analize data, using Ergonomic Analysis at Work and the Pleasure-suffering at Work Scale. The results demonstrate that work activity constitutes one of explanatory elements for predominance of suffering of costumer service attendants. It is a exploratory study that seeks the interface between two disciplines, establishing some perspectives for new studies.
Ergonomics; Public customer service; Activity; Pleasure and suffering
