This survey sought to understand the changes and work market implications, in the organization and in the work content observed in the process of productive restructure in the banking sector, in São Paulo. For such matter, it pointed out the specificity of the rationalizing of different work processes that form the banking work, required and observed qualifications, in different forms of hiring relations, in the process of productive restructure underway in the sector. This analysis considered the gender relations in the productive processes focussed , understanding them being relevant and necessary to perceive in a wider way the objective of this survey.The unemployment, the outsourced services as a form of social precariousness, the intensification of work and the relative way of the demand of a "new qualification" about the bank clerk were the main results discussed in this article.
