Proposition of a system of performance indicators for assessing the quality of sanitation service

Performance indicators (PI) are widely used as a tool for assessing the quality of basic sanitation services and their use is becoming an increasingly common practice. From a base guiding of 699 indicators from 11 organizations in Brazil and worldwide, this research proposed a unique system of 46 specific PI of sanitation service. The proposed system was based on a rigorous methodology, based mainly on benchmarking of PI used today and in consultation with the water sector experts. As a methodological principle the determination of two variables considered fundamental do the performance indicators - the importance and the practicality of them -, it was possible to propose a relevant system to the four actors involved in sanitation services: the operators, the regulators, the government and the users

Performance indicators; sanitation service; assessment