Considering the importance of hospital humanization and intervention strategies in the treatment of the newborn patient, this research investigated the conception of humanization of health professionals in three Neonatal Intensive Care Units in the metropolitan area of Vitória, Espírito Santo. The study included 29 health professionals (doctors, nurses, audiologists, physiotherapists and practical nurses) who were asked to answer a semistructured interview. Interview data were processed using the Alceste software and submitted to Content Analysis. It was concluded that professionals understand humanized care from an affective perspective, as opposed to the medical-technicist approach of health care with emphasis on the emotional aspects that involve their relationship with the baby and their work in neonatology. Family participation was the most notable aspect in the professional's view who expressed the importance of parents staying in the Neonatal Intensive Care Units and their participation in providing care to the newborn.
Strategies; Humanization of assistence; Infant; newborn; Intensive Care Unit
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