INTRODUCTION: The creation of the Family Health Support Centers (FHSC), on 24 January 2008, made necessary to organize the professional practice of Physiotherapy, in all actions of its responsibility, on the Family Health Strategies. OBJECTIVE: This study aims to present the facilities and difficulties of the physiotherapist service in Governador Valadares' FHSC, through management observations. DISCUSSION: The physiotherapist has in the town four family health teams, working with other professionals. The work process was organized in: reception, individual service, care delivery for family, cooperative groups and education activities in groups. RESULTS: The physiotherapist was one of the most wanted professionals. However, the work process was hampered, because that has a differentiated workload. Assistencialistic formation hinders the reception and organization of actions, work in operative groups are exchanged for individual care, clinical training prevents their development and flexibility, so that they need more technology to work and all teams must practice alone, not allowing full attention to the community. FINAL CONSIDERATIONS: Several actions are performed by stimulating teamwork, but the biggest challenge is the formation of professional practice in public health. Attention to this factor should be given, for pacts with resoluteness are goals to be achieved. The vision of Physiotherapy should be changed to suit the proposed National Health System.
Family Health Support Center; Physiotherapy; Collective health