The public sector services are inserted in a very dynamic environment forcing their administrators to focus on internal and external factors that determine the systems' reality. Particularly for the solid waste management in Brazil, this universe is defined by political pressures and limitations, influences by population's consuming patterns, and environmental inadequacies. For a sustainable development in these systems, it is necessary an alignment between the several aspects and the sustainability principles developing action strategies. Currently, Balanced Scorecard is a widely used strategic management tool, which main advantages are: the analysis, beyond the strictly financial and operational focus, of organizations' positioning under many perspectives, and the design of a strategy map, which visually communicates the hierarchy of organizations' intended goals. It is also structured. A corporate score card containing the objectives and their related measures, goals, and initiatives is also designed, both at organizational and departmental levels. This research analyses the applicability of this method for the solid waste management in a simulated trust between the cities of Araraquara and São Carlos in the state of São Paulo. This allowed working with more than one strategy, including the system's most probable management function workers. The results indicate a great applicability of the tool, and despite the few adaptations needed, the hierarchal strategy between the aspects of learning, growing, and internal processes, and those of the organization and society were kept
Solid waste management; Sustainable development; Strategy; Balanced Scorecard; Cognitive mapping
