The main objective of this study was to use the business process management methodology to strengthen the process of "Economic, social, and environmental impact assessment of technologies from Embrapa Pecuária Sudeste". A methodology based on the PDCA cycle was used, which allowed the indication of the key point (inventory of technology), the critical success factor (selection of the adopted technologies), the main problem (non-assessment of technology), and major causes of the problem. The advantages obtained with the implementation of the BPM are: providing information to process managers and quality work since this analysis clearly defined the objective, customers, performance indicators, products, and expected results. The importance of an organized and available database that provides information on demands, research results, and the development stage of technologies was verified. Internal clients were made aware of the process importance. The process also proved a useful tool for the R&D management stages: 1) demand establishment, 2) development and implementation of projects, 3) dissemination, transfer, and innovation, and 4) impact assessment. There are several discontinuities in the management of R & D. The BPM can be assimilated and implemented by public research institutions and its use should be constantly encouraged.
Business process management; Quality improvement; PDCA cycle; Brainstorming
