Estudo sobre o “estado da arte” em fatores críticos de sucesso e desempenho em gerenciamento de projetos

Pereira, Geordy Souza; Novaski, Olívio; Santos Neto, Norival Ferreira dos; Mota, Francisco de Assis da Silva

Geordy Souza Pereira

Universidade Federal do Piauí – UFPI, Engenharia de Produção, Campus Universitário Ministro Petrônio Portella, Teresina, PI, Brasil. E-mail: ; assismota@ufpi.edu.br

https://orcid.org/0000-0001-7025-328X

Olívio Novaski

Universidade Estadual de Campinas – UNICAMP, Faculdade de Engenharia Mecânica, Campinas, SP, Brasil. E-mail: novaski@fem.unicamp.br

https://orcid.org/0000-0003-1269-1294

Norival Ferreira dos Santos Neto

Universidade Estadual de Maringá – UEM, Departamento de Engenharia Mecânica, Maringá, PR, Brasil. E-mail: nfsneto@uem.br

https://orcid.org/0000-0002-1347-1501

Francisco de Assis da Silva Mota

Universidade Federal do Piauí – UFPI, Engenharia de Produção, Campus Universitário Ministro Petrônio Portella, Teresina, PI, Brasil. E-mail: ; assismota@ufpi.edu.br

https://orcid.org/0000-0002-2286-5289

Authors contribution

Geordy Souza Pereira and Olívio Novaski work on the conceptualization and theoretical-methodological approach. The theoretical review was carried out by Geordy Souza Pereira and Norival Ferreira dos Santos Neto. Data collection was performed by Geordy Souza Pereira. Geordy Souza Pereira and Francisco de Assis da Silva Mota participated in the data analysis. All authors participated in the writing and final review of the manuscript.

Search	Keywords	Filters	Results
Nº 1	“Measure and project management”	Articles	634
Nº 2	“Performance and project management”	Articles	910
Nº 3	“Success” and “Project” and “management”	Articles	383
TOTAL		1,927

Criteria	Selection criteria	Elimination criteria
a) Theme 1 - Performance	Contextualized in some way: indicators, measurement, or description	Not approached or only outlined with economic or financial character
b) Theme 2 - Success	Approached in project management success, or CSFs in project management	The application of CSFs was not in project management
c) Theme 3 - Project Management	Contextualized in some way: application, use of tools, management	Not approached directly
d) Keywords	Presence of or some proximity with “performance”, “measure”, “success”, and “project management”	No relationship with project management
e) Article approach	Conceptual discussion on the theme; case study; application and statistical analyses	Very specific approach, e.g., strict case study without relationship with a broader analysis of project management

Authors	Success criteria
Meredith & Zwikael (2019)Meredith, J., & Zwikael, O. (2019). When is a project successful? IEEE Engineering Management Review, 47(3), 127-134. http://dx.doi.org/10.1109/EMR.2019.2928961. http://dx.doi.org/10.1109/EMR.2019.29289...	Project management (cost, scope and quality)
	Project ownership (positive benefit for the project sponsor)
	Project investment (business goals or project value)
Anantatmula & Rad (2018)Anantatmula, V. S., & Rad, P. F. (2018). Role of organizational project management maturity factors on project success. Engineering Management Journal, 30(3), 165-178. http://dx.doi.org/10.1080/10429247.2018.1458208. http://dx.doi.org/10.1080/10429247.2018....	Communication and top management support
	Use of planning technique and tools
	Manager qualification and competence
	Customer satisfaction
Haron et al. (2018)Haron, N. A., Devi, P., Salihudin, H., & Alias, A. (2018). Project management practice and its effects on project success in Malaysian construction industry. In IOP Conference Series: Materials Science and Engineering (Vol. 291, pp. 012008). Bristol: IOP Publishing.	Customer satisfaction
	Project team competence
	Performance of collaborators and suppliers
	Time, cost and quality
Serrador et al. (2018)Serrador, P., Reich, B. H., & Gemino, A. (2018). Creating a climate for project success. Journal of Modern Project Management, 6(1), 38-47. http://dx.doi.org/10.19255/JMPM01604. https://doi.org/10.19255/JMPM01604...	Top management support
	Stakeholders
	Budget and time
	Disposition
Martens et al. (2018)Martens, C. D. P., Machado, F. J., Martens, M. L., Silva, F. Q. P. O., & Freitas, H. M. R. (2018). Linking entrepreneurial orientation to project success. International Journal of Project Management, 36(2), 255-266. http://dx.doi.org/10.1016/j.ijproman.2017.10.005. http://dx.doi.org/10.1016/j.ijproman.201...	Innovation
	Risk taking
	Proactivity
	Autonomy and aggressive competitiveness
Sanchez et al. (2017)Sanchez, O. P., Terlizzi, M. A., & Moraes, H. R. O. C. (2017). Cost and time project management success factors for information systems development projects. International Journal of Project Management, 35(8), 1608-1626. http://dx.doi.org/10.1016/j.ijproman.2017.09.007. http://dx.doi.org/10.1016/j.ijproman.201...	Project size
	Duration
	Manager’s formal power
Szalay et al., 2017Szalay, I., Kovács, Á., & Sebestyén, Z. (2017). Integrated framework for project management office evaluation. Procedia Engineering, 196(1), 578-584. http://dx.doi.org/10.1016/j.proeng.2017.08.033. http://dx.doi.org/10.1016/j.proeng.2017....	Project cost management
	Communication management
	Change process management
	Good project governance
	Concern with the project life cycle
Badewi (2016)Badewi, A. (2016). The impact of project management (PM) and benefits management (BM) practices on project success: towards developing a project benefits governance framework. International Journal of Project Management, 34(4), 761-778. http://dx.doi.org/10.1016/j.ijproman.2015.05.005. http://dx.doi.org/10.1016/j.ijproman.201...	Project benefits governance
	Project results
	Benefits for stakeholders
	Impact for users
Varajão & Trigo (2016)Varajão, J., & Trigo, A. (2016). Evaluation of IS project success in InfSysMakers : an exploratory case study. In Proccedings of the International Conference on Informations Systems, Dublin, Ireland, December 11-14, (pp. 1-10). Retrieved in 2022, April 2, from http://hdl.handle.net/1822/43857 http://hdl.handle.net/1822/43857...	Project characteristics (type and size)
	Stages of the project and post project (project results)
	Stakeholder engagement
	Definition of KPIs
	Definition of project evaluation criteria
Carvalho et al. (2015)Carvalho, M. M., Patah, L. A., & Bido, D. S. (2015). Project management and its effects on project success: cross-country and cross-industry comparisons. International Journal of Project Management, 33(7), 1509-1522. http://dx.doi.org/10.1016/j.ijproman.2015.04.004. http://dx.doi.org/10.1016/j.ijproman.201...	Sustainability
	Economic and competitive advantage
	Stakeholder management
	Project ecology
Todorović et al. (2015)Todorović, M. L., Petrović, D. C., Mihić, M. M., Obradović, V. L., & Bushuyev, S. D. (2015). Project success analysis framework: a knowledge-based approach in project management. International Journal of Project Management, 33(4), 772-783. http://dx.doi.org/10.1016/j.ijproman.2014.10.009. http://dx.doi.org/10.1016/j.ijproman.201...	Knowledge management benefits in the project environment
	Identification of KPIs and CSFs
	Knowledge acquisition and transfer
	Proper documentation to evaluate project results
Joslin & Müller (2015)Joslin, R., & Müller, R. (2015). Relationships between a project management methodology and project success in different project governance contexts. International Journal of Project Management, 33(6), 1377-1392. http://dx.doi.org/10.1016/j.ijproman.2015.03.005. http://dx.doi.org/10.1016/j.ijproman.201...	Project governance
	Use of PM tools and techniques
	Context of the organization environment
	Team management
Jordão et al. (2015)Jordão, R. V. D., Pelegrini, F. G., Jordão, A. C. T., & Jeunon, E. E. (2015). Fatores críticos na gestão de projetos: um estudo de caso numa grande empresa latino-americana de classe mundial. Gestão & Produção, 22(2), 280-294. http://dx.doi.org/10.1590/0104-530X1091-13. http://dx.doi.org/10.1590/0104-530X1091-...	Definition of planning
	Definition of aims
	Communication among members
	Risk management
	Obtained results
Berssaneti & Carvalho (2015)Berssaneti, F. T., & Carvalho, M. M. (2015). Identification of variables that impact project success in Brazilian companies. International Journal of Project Management, 33(3), 638-649. http://dx.doi.org/10.1016/j.ijproman.2014.07.002. http://dx.doi.org/10.1016/j.ijproman.201...	Project efficiency
	Resources for project execution
	Activity application and project coordination
	Use of PM tools
	Maturity level in project management in companies
Besteiro et al. (2014)Besteiro, É. N. C., Novaski, O., Pinto, J. S., & Anholon, R. (2014). Fatores críticos de sucesso para o gerenciamento de projetos: estudo exploratório. In Anais do Congresso Nacional de Excelência em Gestão (pp. 1-22). Rio de Janeiro: CNEG.	Definition of the project scope
	Scope compliance
	Team commitment
	Budget compliance
	Project planning
	Communication ability
Mir & Pinnington (2014)Mir, F. A., & Pinnington, A. H. (2014). Exploring the value of project management: linking project management performance and project success. International Journal of Project Management, 32(2), 202-217. http://dx.doi.org/10.1016/j.ijproman.2013.05.012. http://dx.doi.org/10.1016/j.ijproman.201...	Project team
	Project efficiency
	Business success
	Operational excellence
	Preparation for the future
Vezzoni et al. (2013)Vezzoni, G., Arruda, A. C., Banzi, A. L. Jr., & Silva, S. L. (2013). Identificação e análise de fatores críticos de sucesso em projetos. Revista de Gestão e Projetos, 4(1), 116-137. http://dx.doi.org/10.5585/gep.v4i1.83. http://dx.doi.org/10.5585/gep.v4i1.83...	Efficient communication
	Empowerment
	Change management
	Requirements management
	Top administration support
	Risk management

Nº	Critical Success Factors	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	Rank
1	Team commitment		•		•	•				•	•				•	•		•	•	•	•		•	•			•		•	15
2	Project planning	•		•				•				•	•				•		•			•			•	•	•			11
3	Definition of scope	•			•	•							•		•	•	•	•	✓	•					•	•				10
4	Determination of control points		•			•			•			•							•			•	•		•					9
5	Communication ability		•				•							•								•			•	•		•	•	8
6	Influence of stakeholders	•							•													•	•			•	•	•		7
7	Project monitoring meetings						•		•		•			•					•				•						•	7
8	Determination of critical success factors		•		•				•					•		•				•				•						7
9	Record of lessons learned				•			•			•			•	•			•											•	7
10	Deadline compliance			•				•					•		•				•		•			•						7
11	Establishment of goals	•								•			•						•					•			•			6
12	Determination of preventive actions		•								•						•					•	•					•		6
13	Budget compliance			•	•													•	•		•			•						6
14	Scope compliance	•					•					•				•		•						•						6
15	Definition of restrictions							•				•			•					•							•			5
16	Definition of a reward system			•			•							•								•						•		5
17	Indication of changes in the deadline and budget		•				•					•							•		•									5
18	Project conclusion meetings					•				•							•	•											•	5
19	Project documentation							•					•			•	•									•				5

Source: the author, extracted from: 1) Gudienė et al. (2014)Gudienė, N., Banaitis, A., Podvezko, V., & Banaitienė, N. (2014). Identification and evaluation of the critical success factors for construction projects in Lithuania: AHP approach. Journal of Civil Engineering and Management, 20(3), 350-359. https://doi.org/10.3846/13923730.2014.914082.
https://doi.org/10.3846/13923730.2014.91... ; 2) Tripathi & Jha (2018)Tripathi, K. K., & Jha, K. N. (2018). Determining success factors for a construction organization: a structural equation modeling approach. Journal of Management Engineering, 34(1), 1-15. http://dx.doi.org/10.1061/(ASCE)ME.1943-5479.0000569.
http://dx.doi.org/10.1061/(ASCE)ME.1943-... ; 3) Nguyen (2019)Nguyen, L. H. (2019). Relationships between critical factors related to team behaviors and client satisfaction in construction project organizations. Journal of Construction Engineering and Management, 145(3), 1-10. http://dx.doi.org/10.1061/(ASCE)CO.1943-7862.0001620.
http://dx.doi.org/10.1061/(ASCE)CO.1943-... ; 4)Pacagnella et al. (2017)Pacagnella, A. C. Jr., Silva, S. L., & Pacífico, O. (2017). Critical success factors and the “iron triangle”: a study in project manufacturing environments. In Proceedings of the International Conference on Industrial Engineering and Operations Management, Bristol, UK, July 24-25 (pp. 266-276). Retrieved in 2022, April 2, from https://www.ieomsociety.org/ieomuk/papers/65.pdf
https://www.ieomsociety.org/ieomuk/paper... ; 5) Ahmad et al. (2019)Ahmad, M. F., Zainudin, M. H. H., Hamid, N. A., Ahmad, A. N. A., Rahman, N. A. A., & Nawi, M. N. M. (2019). Critical success factors of lean six sigma and its relation on operational performance of SMEs manufacturing companies: a survey result. International Journal of Supply Chain Management, 8(1), 64-69.; 6) Moeuf et al. (2019)Moeuf, A., Lamouri, S., Pellerin, R., Giraldo, S. T., Valência, E. T., & Eburdy, R. (2019). Identification of critical success factors, risks and opportunities of Industry 4.0 in SMEs. International Journal of Production Research, 2(1), 1-17. ; 7) García-Villarreal et al. (2019)García-Villarreal, E., Bhamra, R., & Schoenheit, M. (2019). Critical success factors of medical technology supply chains. Production Planning and Control, 30(9), 716-735. http://dx.doi.org/10.1080/09537287.2019.1572248.
http://dx.doi.org/10.1080/09537287.2019.... ; 8)Murad et al. (2018)Murad, S. A., Murad, D. F., Wandanaya, A. B., & Fernando, E. (2018). Critical success factor online service quality in online marketing: a systematic literature review. In Proccedings of the International Conference on Information Technology and Electrical Engineering (pp. 158-163). Indonesia: ICITEE. http://dx.doi.org/10.1109/ICITEED.2018.8534931.
http://dx.doi.org/10.1109/ICITEED.2018.8... ; 9) Yang & Yang (2018)Yang, C. C., & Yang, K. J. (2018). The analyses of critical success factors for service industries to develop service brands. Total Quality Management & Business Excellence, 31(7-8), 800-813. http://dx.doi.org/10.1080/14783363.2018.1446755.
http://dx.doi.org/10.1080/14783363.2018.... ; 10) Tsiga et al. (2016)Tsiga, Z. D., Emes, M., & Smith, A. (2016). Critical success factors for the construction industry. PM World Journal, 5(8), 1-12.; 11) Asgari et al. (2018)Asgari, M., Kheyroddin, A., & Naderpour, H. (2018). Evaluation of project critical success factors for key construction players and objectives. International Journal of Engineering, Transactions B: Applications, 31(2), 228-240.; 12) Zwikael et al. (2018)Zwikael, O., Chih, Y. Y., & Meredith, J. R. (2018). Project benefit management: setting effective target benefits. International Journal of Project Management, 36(4), 650-658. http://dx.doi.org/10.1016/j.ijproman.2018.01.002.
http://dx.doi.org/10.1016/j.ijproman.201... ; 13) Chen & Lee (2018)Chen, C. A., & Lee, H. L. (2018). Critical success factors and performance evaluation model for the development of the urban public bicycle system. Asian Economic and Financial Review, 8(7), 946-963. http://dx.doi.org/10.18488/journal.aefr.2018.87.946.963.
http://dx.doi.org/10.18488/journal.aefr.... ; 14) Zhang & He (2016)Zhang, L., & He, J. (2016). Critical factors affecting tacit-knowledge sharing within the integrated project team. Journal of Management Engineering, 32(2), 1-10. http://dx.doi.org/10.1061/(ASCE)ME.1943-5479.0000402.
http://dx.doi.org/10.1061/(ASCE)ME.1943-... ; 15) Gunduz & Yahya (2018)Gunduz, M., & Yahya, A. M. A. (2018). Analysis of project success factors in construction industry. Technological and Economic Development of Economy, 24(1), 67-80. http://dx.doi.org/10.3846/20294913.2015.1074129.
http://dx.doi.org/10.3846/20294913.2015.... ; 16) Adzmi & Hassan (2018)Adzmi, R. M., & Hassan, Z. (2018). A theoretical framework of critical success factors on information technology project management during project planning. IACSIT International Journal of Engineering and Technology, 7(4), 650-655. http://dx.doi.org/10.14419/ijet.v7i4.35.23078.
http://dx.doi.org/10.14419/ijet.v7i4.35.... ; 17) Pacagnella et al. (2019)Pacagnella, A. C. Jr., Silva, S. L., Pacífico, O., Ignacio, P. S. A., & Silva, A. L. (2019). Critical success factors for project manufacturing environments. Project Management Journal, 50(2), 243-258. http://dx.doi.org/10.1177/8756972819827670.
http://dx.doi.org/10.1177/87569728198276... ; 18) Maghsoodi & Khalilzadeh (2018)Maghsoodi, A. I., & Khalilzadeh, M. (2018). Identification and evaluation of construction projects’ critical success factors employing fuzzy-TOPSIS approach. KSCE Journal of Civil Engineering, 22(5), 1593-1605. http://dx.doi.org/10.1007/s12205-017-1970-2.
http://dx.doi.org/10.1007/s12205-017-197... ; 19) Jitpaiboon et al. (2019)Jitpaiboon, T., Smith, S. M., & Gu, Q. (2019). Critical success factors affecting project performance: an analysis of tools, practices, and managerial support. Project Management Journal, 50(3), 271-287. http://dx.doi.org/10.1177/8756972819833545.
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Categories	Critical Success Factors
Factors related to human resources	✓ Team commitment
Factors related to human resources	✓ Definition of a reward system
Factors related to the relationship among stakeholders	✓ Communication ability
Factors related to the relationship among stakeholders	✓ Influence of stakeholders
Factors related to project management	✓ Project planning
	✓ Definition of the scope
	✓ Determination of the critical success factors
	✓ Deadline compliance
	✓ Establishment of goals
	✓ Determination of preventive actions
	✓ Budget compliance
	✓ Scope compliance
	✓ Indication of changes in the deadline and budget
	✓ Project conclusion meetings
	✓ Project documentation
	✓ Record of lessons learned
	✓ Project monitoring meetings
Factors related to technical aspects	✓ Definition of restrictions
Factors related to technical aspects	✓ Determination of control points

[1] Authors contribution

Geordy Souza Pereira and Olívio Novaski work on the conceptualization and theoretical-methodological approach. The theoretical review was carried out by Geordy Souza Pereira and Norival Ferreira dos Santos Neto. Data collection was performed by Geordy Souza Pereira. Geordy Souza Pereira and Francisco de Assis da Silva Mota participated in the data analysis. All authors participated in the writing and final review of the manuscript.

Brasil

Brasil

Estudo sobre o “estado da arte” em fatores críticos de sucesso e desempenho em gerenciamento de projetos

resumo: