The Grupo Nacional de Organização da Produção - GNOP - has completed research concerning the implementation of Quality Programs in Brazilian enterprizes, based on the ISO 9000 certification process. As a first step, questionnaires were sent to those companies already certified by the ISO 9000. Based on the first results, a second questionnaire was prepared and sent out again to those companies. Finally, the information gathered was evaluated and analysed by means of technical visits to twelve companies, regionally distributed among the groups that take part in the GNOP. This paper presents the main results.
ISO 9000; Quality Assurance
