The aim of this work was to analyze the operational results achieved for ISO 14001 certificated Brazilian companies. In order to achieve this objective, the factors related to the operation process and the performance of operations according to the certification were identified. The research method integrated qualitative and quantitative analyses. The quantitative step was based on the analysis of the database created by the DEVISO project (Developing Countries and ISO 14000). The qualitative analysis was based on two interviews with Environmental Managers in two companies that took part in the DEVISO project. An exploratory factor analysis (Principal Components Analysis - PCA) and paired sample t-tests were used to identify and compare the operational results. This analysis showed a performance hierarchy throughout the factors identified. The factors identified for the operation process were: Environmental Management, Suppliers, Recycle and Cooperation. Finally, regarding the operation performance, the factors identified were: Image, Standard Implementation, Toxic Waste and Efficient Usage.
ISO 14001; environmental management; strategies of operations; operations process; performance of operations
