Much of the literature on performance measurement in industrial companies is based on an internal perspective, i.e., companies are investigated individually. With the emergence of the supply chain management concept, the demand for a review of knowledge and performance measurement systems has increased considering the supply chain as a whole. Thus, the introduction of new productive configurations, such as the industrial condominium, has stimulated the development of new standards of relationship in supply chains introducing new ways to conduct performance management. Therefore, the main objective of the present study was to identify the occurrence and to analyze the key characteristics of performance measurement in a representative supply chain of the Brazilian automotive industry that has an industrial condominium configuration. This study was exploratory in nature, and the data were collected through interviews conducted with executives involved with this topic in these companies using a semi-structured questionnaire. As main result, the occurrence of a single supply chain performance measurement system was not identified in the supply chain studied. In fact, the automaker internal performance measurement system unfolds upstream and downstream affecting the performance measurement systems of the four suppliers and the car dealer studied. Analyzing the performance indicators of these companies, it can be said that the upstream measures are connected to the operational aspects related to quality, production, and delivery performance, while the downstream measures are more strategic and related to marketing. Furthermore, it was also found that the supply chain performance measurement tends to be more intense in collaborative relationships.
Performance measurement; Supply chain management; Automotive industry
