This study investigates the process of obtaining world class quality in frozen concentrated orange juice. A survey and analysis of juice quality requirements and procedures adopted by the processing companies were performed. From the field survey it was observed that the segment of processing companies assumes a centralizing attitude concerning the information presented in the production system of frozen concentrated orange juice. This is a consequence of direct contact with the international market, the main destinations of the product (USA & Europe), and the regulatory bodies and other segments belonging to the system. These segments (juice processing, packing, citric production, fruit transport, juice ground transport and stocking transport), under the coordination of the processing companies, seek to accomplish their activities in the best possible way to obtain world class quality frozen concentrated orange juice.
frozen concentrated orange juice; product quality; client-provider related; quality management
