The effective implantation of Total Quality Management Programs has been presenting several dificulties. The particular features related to each organization - due to its operational structure, its specific market, its organizational culture, among others - make it virtually impossible to elaborate a uniquely deployed implantation model. Thus, it becomes necessary to adopt a general model, to be adapted to each particular case. Within this text, a model developed to implement a Total Quality Management Program in a military aircraft depot is presented. The system approach, used to develop the model, allows its basic structure to be used in a broad sense. The implantation process is partially deployed in phases, which must be scheduled and completely detailed according to each specific situation.
Total Quality; system approach; organization; commitment; process; deployment; model; changes; organizational culture
