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Communicative action, networks of conversation and coordination in healthcare services: a theoretical and methodological perspective

This paper discusses a theoretical and methodological approach for studies within the field of integration of healthcare services. The intersubjective aspects of the coordination processes are emphasized. The discussion starts from the assumption that the coordination of healthcare actions and services, which is a process central to integration, is essentially a communicative action. Among the methodological aspects, the potential of conversation analysis is highlighted as a tool for analyzing the interactions that are established within the processes of coordinating healthcare actions and services.

Coordination; Communication; Integration of healthcare services; Conversation analysis; Intersetorial action


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