The purpose of this paper is to put forth a model for the analysis and strategic planning of the communication of public policies, given that the current models fail to adequately fulfill communication requirements in the processes of social intervention, frustrating the high investments and expectations that they give rise to. The "Symbolic Market Model", in network form, both decentralized and multipolar, is comprised of (i) a theoretical formulation, (ii) a graphical representation of the main components and the relations between them and (iii) an analysis and strategic planning matrix of communicative relations. The graphic representation takes into account: the network of social senses, the interlocutors and their contexts, and the "place of dialogue". The matrix includes sources, fields, instances, discursive communities and a typology of mediation factors.
Communication and public policies; communication models; strategic planning
