Objective
Evaluate the satisfaction of patients and family members attended an outpatient mental health service of the city of Rio Branco, Acre.
Methods
It was conducted a sectional study with a sample of 160 patients and 160 family members. To collect data, it was used the abbreviated versions of the Scales of Satisfaction with Mental Health Services – SATIS-BR for patients and relatives, and sociodemographic and clinical questionnaire. It was performed descriptive statistical analyzes, calculations of averages and standard scores for overall satisfaction and subscales deviations, and bivariate analyzes using SPSS, version 17.
Results
The results of average overall patient satisfaction and relatives revealed that they are satisfied with the mental health service. The subscales of patients: competence and understanding of staff, and acceptance from the team and received help were high; however, the subscale physical conditions and service comfort had a lower average satisfaction. They also showed a high level of satisfaction subscales for the relatives: results of treatment, acceptance and competence of staff and privacy and confidentiality. It was identified that older patients and the who had no seizures were more satisfied, as much as the younger relatives also had a higher level of satisfaction.
Conclusion
The results indicate the need for improvements in aspects of infrastructure, comfort and appearance of the services, and the creation of strategies that facilitate greater participation of relatives in the patient care.
Evaluation of health services; patient satisfaction; mental health services; caregivers