The e-Government Adoption in Higher Education in Portual: The Case of ISCSP at Lisbon University

Monteiro, Maria Helena; Pinto, Ricardo Ramos

doi:10.4301/S1807-1775201916002

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ORIGINAL ARTICLE • JISTEM J.Inf.Syst. Technol. Manag. 16 • 14 Mar 2019 • https://doi.org/10.4301/S1807-1775201916002 copy

The e-Government Adoption in Higher Education in Portual: The Case of ISCSP at Lisbon University

Authorship SCIMAGO INSTITUTIONS RANKINGS

ABSTRACT

This paper studied the adoption of information technologies in the higher education area in Portugal, analysing the case of a centenary institution (Instituto Superior de Ciências Sociais e Políticas - Universidade de Lisboa) and trying to understand how its leadership managed and organized the ICT capabilities to deliver value to students, teachers and all other stakeholders. Innovative ICT capabilities were introduced within a planned, motivated and controlled environment where leadership styles and management practices always focused on business success. We applied a program transformation model based in good practices of policy research innovation and diffusion models complemented with program management approaches. Through the analysis of the official documentation and data supplied by the administrative services we were able to confirm the existence of a progressive digital transformation of this institution.

KEYWORDS
Digital Transformation; E-Government; Adoption and Diffusion Models; Program Management; Critical Success Factors; Higher Education

Macro Processes	Processes
Management Processes	Strategic Planning and Decision
	Annual Planning and Control
	Budgetary Management
	Human Resources Management
	Quality Management
	Institutional Communication
	Information System Management
Core Business Processes	Research
	Graduate Education
	Specialized Training and Consultancy
	Development and Cooperation
	Active Citizenship
	Services
Support Processes	Administrative Academic Task Management
	Issuing of Certificates
	Event and Conference Management
	Administrative and Human Resources Management
	Administrative and Financial Management
	ICT Management
	Management of Facilities and Security
	Logistics and Provision Management

Information Systems
(BI) Business Inteligence
(FA) Finantial & Administrative Management
(EP) Eletronic Procurement
(HR) Human Resources Information Systems Management
(PM) Project Management
(QM) Quality Management
(CRM) Customer Relations Management
(AISM) Academic Information System Management
(NetPA) Digital Academic Office 2.0
(Moodle) eLearning Platform
(KOHA) Digital Library and Book Management
(CICM) Communication and Image Content Management

Functionalities available to students	2008	2009	2010	2011	2012	2013	2014	2015	2016	2017	2018
Aggregating Portal NETP@	D	A	A	A	A	A	A	A	A	A	A
Digital Secretary 2.0
Enrolments and Registrations	P	D	A	A	A	A	A	A	A	A	A
Photo and personal data updating									P/D	A	A
Registration for Exams
Appeal Period					P/D	A	A	A	A	A	A
Special Period					P/D	A	A	A	A	A	A
Grade Improving					P/D	A	A	A	A	A	A
Grades Inquiries		P/D	A	A	A	A	A	A	A	A	A
Exams Dates Inquiries		P/D	A	A	A	A	A	A	A	A	A
Inquiries of MB References		P/D	A	A	A	A	A	A	A	A	A
NET Documents						P	D	A	A	A	A
NET Alerts
Payment Dates					P/D	A	A	A	A	A	A
Exams Dates						P	D	D	D	A	A
Grades Sheets Availability						P	D	D	D	A	A
E-Learning Portal
Automatic registration in the curricular unities attended					P	D	A	A	A	A	A
Student/teacher and student/student interaction			P	D	A	A	A	A	A	A	A
Access to academic contents and study materials			P	D	A	A	A	A	A	A	A
Sending of essays for grading with automatic verification of plagiarism										P	P

Functionalities available to teachers	2008	2009	2010	2011	2012	2013	2014	2015	2016	2017	2018
Aggregating Portal NETP@	D	A	A	A	A	A	A	A	A	A	A
Entry of Grades	D	A	A	A	A	A	A	A	A	A	A
Curricular Unity File						P	D	A	A	A	A
Digital Summaries										P	P
Digital Signed Grade Sheet									P	D/A	A
Grade Sheet Status Check										P/D/A	A
Test verification scheduling										P/D/A	A
NET Alerts
Deadlines for entry of grades						P	P	P	P	D	D
Exams Dates						P	P	P	P	D	D
E-Learning Portal
Automatic linkage to curricular units						P/D	A	A	A	A	A
Teacher/student and teacher/class interaction				P/D	A	A	A	A	A	A	A
Availability of academic contents and study materials				P/D	A	A	A	A	A	A	A
Reception of essays for grading with attached report on plagiarism										P	P

Functionalities available to candidates	2008	2009	2010	2011	2012	2013	2014	2015	2016	2017	2018
Aggregating Portal NETP@	D	A	A	A	A	A	A	A	A	A	A
On-Line Appplication
Master courses		P	D	A	A	A	A	A	A	A	A
Doctorates		P	D	A	A	A	A	A	A	A	A
Post-Graduations		P	D	A	A	A	A	A	A	A	A
Specialized Courses		P	D	A	A	A	A	A	A	A	A
Special Contests
Over 23	P	D	A	A	A	A	A	A	A	A	A
Course Changes	P	D	A	A	A	A	A	A	A	A	A
International students						P	D	A	A	A	A

Functionalities available to Services	2008	2009	2010	2011	2012	2013	2014	2015	2016	2017	2018
Interface for invoice data sharing with the Financial Area				P	D	A	A	A	A	A	A
Generation of Statistics for Management Support
Presidency	P/D	A	A	A	A	A	A	A	A	A	A
Management Council	P/D	A	A	A	A	A	A	A	A	A	A
Services (Academic, Human Resources, Financial, Mobility)	P/D	A	A	A	A	A	A	A	A	A	A
Official External Entities (Ministry, A3ES, FCT)	P/D	A	A	A	A	A	A	A	A	A	A
Grade Sheet Status Check										P/D/A	A
Massive messaging for students, teachers and other stakeholders									P/D/A	A	A

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[1] Address for correspondence
: Maria Helena Monteiro, Centro de Administração e Políticas Públicas (CAPP), Instituto Superior de Ciências Sociais e Políticas (ISCSP), Universidade de Lisboa (ULisboa), Lisboa, Portugal. Email: helena.monteiro@iscsp.ulisboa.pt