This research work suggest an analyse of human behavior, through cognitive map technic, in organizations that are envolved in the same network. The research was accomplished in the central post of Intituto Pedro Mello, organization responsable of civil identification in state of Bahia, and in one of attendind post of Serviço de atendimento ao Cidadão - SAC. Through the mapping, it was posible to identify shered meanings and belives of groups servants of each post. Than, it was posible to analyse the relationship between these two groups in the network Beyond trying to understand human behavior, this work intend to demonstrate how cognitive mapps can be useful to organization studies.
cognition; cognitive mapping; organizational behavior; interorganizations