User embracement and bonding are technical and political devices that aim to guarantee qualified health care. This study aimed to assess user embracement and bonding among professionals and users at a multidisciplinary care service for people diagnosed with eating disorders. Through fourth-generation evaluation, 16 users and seven professionals were interviewed. Results were grouped in three thematic units: posture, technique and access. Data analysis, based on the dimensions mentioned, disclosed some elements that are necessary to establish user embracement and bonding: service comprehensiveness, intersectoriality, interdisciplinarity, professional training and humanization of care. It was concluded that, from the perspective of users and professionals, the service aims to offer user-centered care through procedures that prioritize the human dimension of the people who receive care, with considerable effectiveness in its actions, despite some limitations and shortages.
therapeutic alliance; process assessment (health care); anorexia nervosa; bulimia; mental health services