Issue procedure ontology (ipo): an ontology for symptoms, problems and solutions

Abstract

In the current scenario of intense competitiveness among companies, use of time increasingly becomes something to be maximized, aiming at greater productivity. Thus, for organizations remain in full operation, problems should be solved as soon as possible. Information technology can help this process by providing computer systems to assist in troubleshooting. With the advent of the Semantic Web, there is the possibility to represent information in such a way that the computer can understand them, enabling the creation of intelligent systems with the use of ontologies. The main contribution of this work is an extensible ontology (core ontology) for the domain of symptoms, problems and solutions, named Issue Procedure Ontology (IPO). This ontology aims to provide the necessary semantics for machines so that they provide not only information, but, above all, identify problems from a set of symptoms and then autonomously suggest possible solutions for the problems in question. In the end, is performed an evaluation of ontology in order to corroborate its expressiveness.

Keywords:
Core ontology. Symptoms; problems and solutions. Semantic Web.